Data Protection
At panens, the privacy and security of your personal data is a core operational principle — not an afterthought. This Privacy Policy explains precisely what information we collect, why we collect it, how we use and protect it, and what rights you hold as a panens account holder.
Scope of This Policy: This Privacy Policy applies to all personal data processed by panens in connection with the operation of the platform at https://panens.cam and any associated services. By registering an account or otherwise using the panens platform, you acknowledge that you have read and understood this policy and consent to the processing of your personal data as described herein.
panens operates as an internationally licensed online betting and casino platform serving players primarily based in Indonesia. We are fully committed to handling your personal data with the highest standards of care, transparency, and security. This Privacy Policy has been drafted in accordance with internationally recognized data protection principles and is designed to give you a clear understanding of your rights and our obligations.
In this document, references to "panens", "we", "us", or "our" refer to the operating entity behind the panens platform. References to "you", "your", or "user" refer to any individual who accesses, browses, or holds a registered account on the panens platform.
If you have questions about how we handle your data, or wish to exercise any of your privacy rights, please contact our Data Protection Officer (DPO) as detailed in Clause 15 of this policy.
panens collects personal data across several categories, each of which serves a specific and justified operational purpose. We do not collect data beyond what is reasonably necessary to deliver and safeguard our services.
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality, gender |
| Contact Data | Email address, mobile phone number, residential address (including city — Jakarta, Surabaya, Bandung, Bali, etc.) |
| Account Data | Username, encrypted password, account registration date, membership tier, account status |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history in IDR |
| KYC Verification Data | Copies of government-issued photo ID, proof of address documents, selfie/liveness verification images |
| Transactional Data | Deposit and withdrawal records, betting history, game participation records, bonus redemption records |
| Technical Data | IP address, device type and OS, browser type and version, session timestamps, geolocation data (city/region level) |
| Behavioral Data | Pages visited, game categories browsed, time spent on platform, click-path data, responsible gaming tool usage |
| Communications Data | Live chat transcripts, support email content, survey responses, feedback submissions |
Note on Sensitive Data: panens does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification (e.g., facial match on government ID). Any such data collected incidentally is treated with heightened protection and is not used for any secondary purpose.
panens collects personal data through the following channels:
We process your personal data for the following clearly defined and lawful purposes:
panens processes your personal data under the following legal bases, each of which corresponds to specific processing activities:
Your personal data is accessible only to panens personnel who require it to perform their job functions — including customer support agents, compliance officers, fraud analysts, and technical staff. Access is governed by strict role-based permissions and all staff are subject to confidentiality obligations.
panens shares personal data with carefully vetted third-party service providers who assist in delivering our services. These include:
All third-party service providers are bound by data processing agreements that require them to handle your data securely, use it only for specified purposes, and comply with applicable data protection standards.
panens may disclose your personal data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required to do so by applicable law, court order, or regulatory directive. We will notify you of any such disclosure to the extent permitted by law.
panens does not sell, rent, lease, or trade your personal data to any third party for that party's own marketing or commercial purposes. Your data is not a product.
panens retains your personal data only for as long as is necessary to fulfill the purposes described in this policy, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:
Upon expiry of the applicable retention period, your personal data will be securely deleted or irreversibly anonymized. If you request account closure, we will initiate deletion of non-legally-required data within 30 calendar days of the closure being finalized, subject to the minimum retention periods above.
panens employs a multi-layered technical and organizational security framework to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
Your Role in Security: While panens maintains robust security infrastructure, you play an equally important role. Keep your password strong and unique, do not share your account credentials with anyone, enable 2FA, and contact support immediately at [email protected] if you suspect unauthorized access to your account.
panens uses cookies and similar tracking technologies to operate and improve the platform, authenticate sessions, and where consented to, deliver relevant promotional content. The following categories of cookies are used:
| Cookie Type | Purpose & Basis |
|---|---|
| Strictly Necessary | Essential for platform operation — session authentication, security tokens, load balancing. Cannot be disabled without breaking core functionality. No consent required. |
| Functional | Remember your preferences — language settings, preferred payment method display, responsible gaming tool configurations. Activated on a legitimate interest basis. |
| Analytics | Anonymized data on platform usage patterns, page performance, and feature engagement to support ongoing improvements. Activated with your consent. |
| Marketing | Track interactions with promotional content to measure campaign effectiveness and deliver relevant bonus offers. Activated with your explicit consent only. |
You may manage your cookie preferences at any time through your account settings. Note that disabling non-essential cookies will not affect your ability to access the core betting and casino functionality of the panens platform.
As a panens user, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our Data Protection Officer as detailed in Clause 15. panens will respond to all valid requests within 30 calendar days.
Request a copy of all personal data we hold about you, including the categories, purposes, and recipients.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for its original purpose, subject to legal retention obligations.
Request that we restrict processing of your data in certain circumstances, such as while a rectification request is being assessed.
Request a structured, machine-readable export of personal data you have provided to us directly.
Object to processing based on legitimate interests, including profiling for marketing purposes. Objection to marketing processing is absolute.
Withdraw previously given consent for marketing communications or non-essential cookies at any time, without affecting prior lawful processing.
Request human review of any significant decision made about you through fully automated processing, where such decisions produce legal or similarly significant effects.
The panens platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. Our KYC verification process is specifically designed to confirm age eligibility at the point of withdrawal and at other risk-based trigger points throughout the account lifecycle.
If panens becomes aware that personal data has been collected from a person under the age of 21 — whether through a falsified registration or any other means — we will immediately suspend the relevant account, void any associated transactions, and delete all associated personal data to the extent permitted by applicable law. Parents and guardians who believe a minor has registered on the panens platform are encouraged to contact our support team at [email protected] immediately.
The panens platform may from time to time display informational references to third-party services — such as payment providers or game studios. panens does not control the privacy practices of any third-party websites or services and is not responsible for their content or data handling. We encourage you to review the privacy policies of any third-party services you interact with independently of the panens platform. This Privacy Policy applies solely to data processed by panens in connection with the panens platform.
As an internationally operated platform, panens may transfer your personal data to servers or service providers located outside of Indonesia. Where such transfers occur, panens ensures that appropriate safeguards are in place — including contractual data transfer agreements with relevant service providers that impose data protection standards equivalent to or higher than those applied within Indonesia.
Specifically, personal data transferred to our game content providers (including Evolution Gaming, Pragmatic Play, Spribe, and Pocket Games Soft) is governed by data processing agreements that restrict the use of your data to the delivery of game content services only and prohibit its use for any secondary commercial purpose.
panens reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational structure. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Where material changes are made — particularly changes that affect how we use your data or the rights available to you — we will provide prominent advance notice via the platform or by email to your registered address. Your continued use of the panens platform following the effective date of any material amendment constitutes acceptance of the revised Privacy Policy. If you do not accept the revised policy, you must cease using the platform and request account closure prior to the amendment's effective date.
panens has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and with applicable data protection requirements. If you wish to exercise any of your privacy rights, raise a concern about how your data is being handled, or request further information about our data processing activities, please contact the DPO through the following channels:
If you are not satisfied with panens' response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
Quick Reference
A concise summary of the core privacy principles that govern how panens handles your personal data every day.
Every byte of data exchanged between your device and the panens platform is protected by industry-standard SSL/TLS encryption. Your credentials, payment details, and betting records are never transmitted in plain text.
panens does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data is used exclusively to operate and improve your panens experience and to meet our legal obligations.
Our KYC verification process confirms age eligibility for every account. Personal data belonging to anyone found to be under 21 years of age is deleted immediately upon discovery, with the associated account suspended.
You hold comprehensive rights over your personal data — including access, rectification, erasure, portability, and objection. Submit a request to our DPO at any time and we will respond within 30 calendar days.
We retain your data only as long as necessary — with clear timeframes defined for each data category. Transaction and KYC records are held for five years to meet AML requirements; non-essential data is deleted sooner.
Our Data Protection Officer is reachable around the clock via live chat and email. Privacy requests are acknowledged within 72 hours and resolved within 30 days — in WIB (UTC+7) across all Indonesian time zones.
Our Data Protection Officer is available 24/7 to address any concerns about your personal data. You can also review our Terms & Conditions, Responsible Gaming page, or FAQ for additional information about how panens operates.